WALT'S CYCLE

Location & Directions 408.739.4287
Mon - Fri: 9:30am - 6:00pm
Sat: 9:30am - 5:00pm
Sun: 11:00am - 5:00pm
 
 
 
 
 
 
 
 

Policies and Shipping

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery*:

 

Order Amount Western RegionMidwest RegionEastern RegionStore Pickup*
Summit Trikes $70.00 $80.00 $92.00 FREE
Summit Industrial Trikes $90.00 $100.00 $112.00 FREE
Parts/Accessories Western Region Midwest Region Eastern region
Up to $50.00 $11.00 $17.00 $23.00
$50.01 to $90 $22.00 $28.00 $34.00
$90.01 to $150.00 $36.00 $42.00 $48.00
$150.01 to $250.00 $46.00 $52.00 $58.00

*These are estimates.  All shipping charges depend on weight and/or size.  Please add $5 for handling for parts and accessory orders.  We ship via UPS.

Note: Orders usually ship one business day after being placed.

 

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

We ship anywhere within the Continental U.S.!  Walt's Cycle, Sunnyvale, CA

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

RETURNS

NO RETURNS OR EXCHANGES ON BICYCLES!

NO EXCEPTION!


If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 7 days. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used and not in original packaging will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

 
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Walt's Cycle, Sunnyvale, California. Since 1953 116 Carroll Street, Sunnyvale, CA